Nanuca support

How can we help?

Have a question, found a problem, or want to suggest something?

support@nanuca.boldenleo.com

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If something isn't working, include your Nanuca version, iOS version, and what happened. Please leave out personal information about your baby.

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Frequently asked questions

What can I track with Nanuca?

You can track sleep, awake time, milk feedings, solid food, diaper changes, tummy time, walks, crying and fussy periods, temperature, medication, and notes. Use timers for ongoing activities or add entries later.

Can I edit or add past entries?

Yes. You can add events you forgot to log and edit existing entries in your timeline.

Does Nanuca detect sleep automatically?

No. You record when your baby falls asleep and wakes up. Nanuca uses those entries to show their sleep history and estimate what may come next.

How do sleep predictions work?

Predictions use your baby's routine and logged sleep history to estimate upcoming sleep and wake periods. They adapt as you record more days and as your baby's rhythm changes. Predictions are estimates, not guarantees. Follow your baby's cues when deciding what they need.

What's free, and what does Premium add?

Everyday tracking, timers, the next sleep estimate, forecast notifications, Live Activities, and journal export and import are free. Premium adds a full-day sleep forecast, sleep insights and trends, and sleep tracking with Siri. Visit Pricing for plans and trial details.

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How does the free trial work?

The yearly plan offers a 2-week free trial, and the monthly plan offers a 1-week free trial for eligible Apple Accounts. During the trial you have full Premium access. Your subscription automatically continues as a paid plan unless you cancel before the trial ends. The app shows the offer and price available to your account before you subscribe.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, and select Nanuca to manage or cancel your plan. Cancelling Premium does not delete your journal or prevent everyday tracking. Your subscription screen shows when your access ends.

Can I sync or share my journal?

The first version stores your journal on your device. Sync between devices and shared access for caregivers are not available yet.

How can I back up or restore my journal?

Open Nanuca's settings and choose Export Journal to save your baby's profile and journal to a file. Use Import Journal to restore a Nanuca file. Import replaces the current journal; it does not merge entries. Export your current journal first if you want to keep a copy. Exported files contain personal information, so store and share them carefully.

What happens to my data if I delete the app?

Nanuca stores your journal locally. Deleting the app can remove its local data, so export your journal and save the file outside Nanuca before deleting the app or moving to another device. You can use that file to restore your journal later.

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